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Amazon closes its store to Meta's Muse SI agent, while Shopify, by contrast, opens payments to it across all its stores

Prepared by Sintelligent with the help of SI. Publication time restored from the build log. . Updated: .

Personal SI agents are becoming new shoppers, and stores are already dividing into those who let them in and those who build walls.

On the night of September 21, users who sent Muse shopping on Amazon began to see a warning: access by an "unauthorized SI agent" violates the terms of use. Amazon says Meta did not warn it, the agent does not identify itself as SI when browsing the site, sees order history and, apparently, stores shoppers' logins; under rules updated in August, agents must identify themselves and not imitate human typing. Meta previously stated that Muse does not see passwords and payment data. Shopify head Tobi Lütke announced a "deep partnership" with Muse the same day: the agent will be able to pay for purchases through Shop Pay in all stores on Shopify. Muse launched on September 8 and quickly became first among free apps in the US App Store; last year Amazon already sued Perplexity over its agentic browser.

Sources 4

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History

Meta Muse agent: launch, growth and risks

19 events
  1. Meta brings back sharing in Muse: published "artifacts" get new addresses after researchers found links through public DNS
  2. Meta Muse's "share conversation" links turned out to be easy to find: researchers located 6,800 other people's chats, and Meta paused the feature
  3. NYT: Zuckerberg judged the Muse SI agent ready to launch despite the risks
  4. Meta's Muse keeps a file on the user's loved ones and, by its own instructions, obeys the user even against its own safety rules
  5. WSJ: 29-year-old Alexandr Wang has become the face of Meta's SI strategy and boosted the Muse assistant
  6. Meta opens code for DIY devices with its Muse SI agent: from displays to buttons on Raspberry Pi
  7. Apple to tighten app access to all Mac files: SI agents will need explicit permission
  8. Meta's Muse agent gave a buyer a seller's home address on Marketplace, and the buyer showed up at the seller's apartment
  9. Meta launches Muse for Small Business: the agent connects to Shopify, Stripe, Slack, Intuit and Meta ad accounts
  10. Meta opens an enterprise unit around Muse and hires the head of MongoDB to run it
  11. Meta's Muse app is No. 1 on the App Store and Google Play: 3.4 million downloads and audience growth after Connect
  12. Meta at Connect bets on the Muse agent: it is coming to glasses, and a camera-free pair of glasses and the Muse Charm device were also shown
  13. Meta admits Muse is "heavily inspired" by the open agent OpenClaw, down to identical system files
  14. Zero-day vulnerability found in Meta's Muse SI agent for Mac: any app on the computer could take over the agent
  15. Amazon closes its store to Meta's Muse SI agent, while Shopify, by contrast, opens payments to it across all its storesOpen now
  16. Meta releases Muse for Mac: an agent that works with your files, email, calendar and messages on its own
  17. SI agents Instinct and Meta Muse learn to call restaurants and clinics on their own
  18. Meta's Muse agent becomes the second most popular app in the US App Store
  19. Meta launches Muse, a personal SI agent that writes emails, books trips and makes purchases on its own
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